Privacy Policy

1. Introduction

Trading Decoded ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website tradingdecoded.com, use our services, or interact with our Discord community.

2. Information We Collect

We collect information you provide directly to us, including:

• Account Information: Name, email address, password, and TradingView username when you register
• Payment Information: Billing address and payment details processed securely through Stripe (we do not store your full card number)
• Discord Information: Discord username and ID when you connect your Discord account
• Trade Data: Trading data you voluntarily import into our Trade Tracker tool
• Communications: Information you provide when contacting us or participating in our community

We automatically collect certain information when you use our services:

• Log Data: IP address, browser type, device information, pages visited, and timestamps
• Cookies: Session cookies to keep you logged in and remember your preferences
• Usage Data: How you interact with our website and services

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process payments and manage your subscription
• Grant access to Discord community and TradingView indicators
• Send you service-related emails (account verification, billing, updates)
• Send marketing communications (newsletters) if you opt in
• Respond to your comments, questions, and support requests
• Monitor and analyze usage trends to improve user experience
• Detect, prevent, and address fraud and security issues
• Comply with legal obligations

4. Information Sharing

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party services that help us operate our business:
  • Stripe (payment processing)
  • Discord (community platform)
  • TradingView (indicator access)
  • Resend (email delivery)
  • Cloudflare (security and performance)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit (HTTPS/TLS)
• Secure password hashing
• Regular security assessments
• Limited access to personal data on a need-to-know basis

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We may retain certain information for legitimate business purposes or as required by law, such as for tax, legal, or accounting purposes.

7. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal data (subject to legal retention requirements)
• Portability: Request your data in a portable format
• Opt-out: Unsubscribe from marketing emails at any time

To exercise these rights, please contact us at support@tradingdecoded.com.

8. Cookies

We use cookies and similar technologies to:

• Keep you signed in to your account
• Remember your preferences (such as theme settings)
• Understand how you use our website
• Provide security features (CSRF protection)

You can control cookies through your browser settings, but disabling cookies may affect the functionality of our website.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from your country. By using our services, you consent to the transfer of your information to the United States and other countries where we operate.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: support@tradingdecoded.com or through our Contact page.